1. How do I register for online banking?
Select 'Register for online banking' from the website and log on screen. You can use any of the below details to register.
- your 10 digit phone banking number and phone banking PIN
- your 16 digit debit card number and PIN
- your 16 digit credit card number and PIN
You'll then need to create new security details which you will use to log on to online banking and to activate the HSBC Mobile Banking app.
2. Where can I find my phone banking number?
It is your ten digit phone banking number supplied to you by the bank for accessing the phone banking service.
3. What if I don't know my phone banking PIN?
This is 6 digit PIN that you may have generated by calling contact centre to access your phone banking service. If you don't already have your phone banking PIN, please call us on +974 4441 1550.
4. My phone banking PIN is locked. What should I do?
In the event your phone banking PIN gets locked out, please call us on +974 4441 1550 to reset it.
5. I've misplaced / forgotten my card PIN, can I proceed to register for online banking?
No, you will need your unique 6 digit card PIN to register for online banking.
6. What characters are allowed in my username?
Your username must be:
- 6-30 characters
- can only contain letters, numbers or the following special characters _ (Underscore), ' (Apostrophe), . (Dot), - (Dash)
7. What characters are allowed in my password?
Your password must include the following:
- 8-30 characters
- only letters, numbers or these special characters @ (At), _ (Underscore), ' (Apostrophe), . (Dot), - (Dash), ? (Question mark)
- it must contain at least 1 letter and 1 number
- no common patterns or words e.g. password, 12345, qwerty, A1a2a3a4
- must not match any of your other HSBC log on or security details
8. What characters are allowed in my security question?
Your security question must include the following:
- user name must be 3-30 characters
- it can only contain letters, numbers or these special characters @ (At), _ (Underscore), - (Dash), . (Dot), ? (Question Mark) or space
- no common patterns or words e.g. password, 12345, qwerty,A1a2a3a4
- must not match any of your other HSBC log on or security details
9. Can I use online banking once I've completed registration?
Yes. Once registration is complete, you can log on to online banking with the same credentials that you have created. You can also use them to activate the HSBC Mobile Banking app.
10. I've forgotten my password and/or security question. How can I reset these?
- Please enter your username on log on page.
- Choose log on with password.
- Select the 'Forgotten your password' link.
- Follow the onscreen instructions to reset your password and create a security question.
- You will then be given a reference number.
- Please call us on +974 4441 1550 and quote the reference number for your new credentials to be activated.
11. How can I change my password and/or security question?
- Please enter your username on log on page.
- Choose log on with password.
- Select the 'Forgotten your password' link.
- Follow the onscreen instructions to reset your password and create a security question.
- You will then be given a reference number.
- Please call us on +974 4441 1550 and quote the reference number for your new credentials to be activated.