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Staying Connected: COVID-19 guidance and FAQs

Together we love. Together we celebrate. Together we stay safe. Together we will beat this. Together we thrive.

COVID-19 charity projects in Middle East – 14 April 2020

An estimated 80,000 people across 7 countries will benefit from our global US$25 million COVID-19 charitable fund, including nearly 14,000 in Qatar.

Read more (PDF, 32KB).

Branch operating hours update - 5 April 2020

In light of current concerns on health and safety, and the recent decisions by the Supreme Committee for Crisis Management, our branch in City Centre is now temporary closed effective Wednesday 18 March 2020. We urge our customers to use their debit and credit cards for transactional payments, our Internet / Mobile banking platforms, as well as our Contact Centre (4442 4722) for their day-to-day transactions. Our branches on the Airport Street and Salwa Road will be functioning as usual in the mornings between 7:30 am – 12:30 pm, Sunday to Thursday. We regret any inconvenience.

Do your banking from home

You can manage your everyday banking needs through online banking or our mobile banking app (on compatible devices) without needing to leave home.

There’s no need to visit a branch to make payments or pay in cheques – your banking needs are at the touch of a button.

Ways to bank


Mobile apps put banking at your fingertips.


Bank securely at the branch that never closes.


Keep on top of your finances by phone.

Beware of fraud

Some criminals are using the coronavirus outbreak as an opportunity to scam the public. This includes offering medical products, guidance or a safe haven for money. Remember, HSBC will never ask you to move money to a safe account. Please remain vigilant and stay up to date with the latest information on our fraud and security page.