At HSBC, your opinions matter. Should you have a complaint about the service you have received, please use one of the following channels to provide feedback. HSBC Bank Middle East Limited has a complaint handling process in place, details of which are provided below.
Premier: +974 4438 2200
Advance: +974 4441 6663
Personal Banking: +974 44424722
HSBC Business: +974 4438 3456
HSBC Corporate: +974 4438 3456
In case we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.
Whether you are a personal banking customer, HSBC Business customer or HSBC Corporate customer, click below to locate the nearest branch.
Kindly address your correspondence to:
Customer Experience - Retail Banking
HSBC Bank Middle East Limited
PO Box 57
By lodging your complaint through the channels provided above, if you are not satisfied with the response you have received or if you do not receive a response within the timeframe communicated, you may escalate the issue to the Customer Experience team.
A Customer Experience representative will contact you within 2 working days following receipt of your correspondence.