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Your comments matter to us

At HSBC, your opinions matter. Should you have a complaint about the service you have received, please use one of the following channels to provide feedback. HSBC Bank Middle East Limited has a complaint handling process in place, details of which are provided below.

Call us

Premier: +974 4438 2200

Advance: +974 4441 6663

Personal Banking: +974 44424722

HSBC Business: +974 4438 3456

HSBC Corporate: +974 4438 3456

In case we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.

Visit us

Whether you are a personal banking customer, HSBC Business customer or HSBC Corporate customer, click below to locate the nearest branch.

Write to us

Kindly address your correspondence to:

Customer Experience - Retail Banking
HSBC Bank Middle East Limited
PO Box 57

Escalation of a complaint

By lodging your complaint through the channels provided above, if you are not satisfied with the response you have received or if you do not receive a response within the timeframe communicated, you may escalate the issue to the Customer Experience team.

A Customer Experience representative will contact you within 2 working days following receipt of your correspondence.