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HSBC Safeguard


Protecting you from fraud and financial crime

In today’s increasingly connected world, it’s more important than ever to ensure your security – especially when it comes to banking. That’s why we’re introducing HSBC Safeguard: a series of initiatives to increase the protection we provide our customers against fraud and financial crime across our global systems and processes. It involves strengthening our ability to combat money laundering and the evasion of sanctions, as these are often the driver behind many financial crimes.

Information is key to protection

As part of our HSBC Safeguard initiative, we may contact you to confirm that the details we have about you are accurate and up to date, since our systems and processes rely on us having the most up-to-date information about all of our customers. 

What you need to do next

You are required to take action only if we have requested that you submit some information. Then, you would kindly be required to submit the requested documents to your nearest branch.

For Further Information:

Please visit for more information about financial crime and HSBC Safeguard.

Virtual assets and virtual currencies

As part of our efforts to safeguard the financial and banking system and in line with the local regulatory requirements, it is prohibited to deal with any services that are associated with Virtual Assets and Virtual Currencies due to the risks of dealing with them, and the possibility of such assets/currencies being used in financial crimes and e-hacking.

Accordingly, we hereby advise you that you should not use your account or services offered by HSBC to deal with, or execute any transaction in relation to Virtual Assets and Virtual Currencies, or send or receive money transfers to purchase or sell them. Any transactions suspected by the bank to be related to dealing with Virtual Assets and Virtual Currencies will be rejected.

If you have any questions regarding this matter, please feel free to contact your relationship manager or visit the nearest branch.

Frequently Asked Questions