How it works
Whenever you call, we’ll ask you to first verify it’s you. You can set up Voice ID and use your voice as your password. Alternatively you can use your 10 digit Phone Banking Number and 6 digit PIN1. Once you have been verified, we'll put you through to a member of our phone banking team who can access your account details and help you manage your money.
You’ll need your phone banking number or Credit Card number or Debit Card number and phone banking PIN on hand to get started. Get set up in 3 easy steps:
- Call 800 8642.
- Verify yourself using your phone banking PIN.
- Create your voiceprint saying 'My voice is my password' up to 5 times.
Check your account balance
Move money between your accounts
Request a statement
Create or change a Standing Order
Cancel a card and order a replacement
Request for a new cheque book
Change your personal details
Open new accounts, and apply for additional services
Arrange a foreign exchange transaction
Check interest rates
Resolve Online Banking issues
Create Voice ID, Instant Phone Banking, and Debit / Credit Card PINs