We use security systems and software to protect your account from unauthorised use.
From account monitoring to encryption and password protection
We do everything we can to prevent online fraud and keep your personal information and your money safe.
HSBC Secure Key
As the name suggests, this device is like a front door key for your HSBC Internet Banking. It is roughly half the size of a credit card and looks a bit like a calculator. It uses advanced technology to give you a unique passcode every time you log on and make a transfer or payment.
Learn more about Secure Key
Top 5 security tips to Protect Yourself online
- Keep your passwords and security details safe, so no one else can access your online accounts
- Download security updates and patches for the computer programs you use
- Update your anti-virus software regularly to protect your computer against attacks from new viruses
- Install a personal firewall to block hackers and to stop spyware recording the personal information you enter online
- Avoid using public computers to access your Personal Internet Banking
Global security network
To protect your account, we have a global network of security experts who work round the clock to identify threats and investigate suspicious activity. If we see something unusual that doesn't fit your banking profile, we'll try to stop the transaction being completed - and contact you to check if it's valid.
If we discover someone has used your account to make unauthorised payments or transfers, we'll take steps to minimise the impact on you. These steps include blocking transactions, suspending your account temporarily or closing your account and opening a new one.
Click the 'arrow' symbol or text for more information.
Log on security
You choose your own log on details when you register for Internet Banking - which makes them unique, secure and easy to remember. Each time you log on, you'll be asked for your username, the answer to a memorable question and a unique code your personal Secure Key will generate.
If you forget your Secure Key, don't worry, you can use your password to log on. And instead of using your keyboard, you can enter it using your mouse on an on-screen keyboard to prevent malicious software on that computer from recording what you type. We also use an automatic time-out feature that ends your Internet Banking session if you forget to log out - so your details aren't left on your computer.
When you manage your HSBC accounts online, advanced encryption software stops anyone accessing your information when it passes between your computer and our secure systems. You know you're in a secure, encrypted area when you see https in the web address - and the locked padlock symbol in your browser status bar at the bottom of the page.
There are two types of firewall. A personal firewall protects your computer from hackers and viruses. Network firewalls protect private networks - and let you control who can access them.
At HSBC we use network firewalls to protect your personal information and account details. To protect your computer, you should activate the firewall in your operating system - or install a separate firewall if your system doesn't have one.
Digital certificates are ID cards for web pages. They contain a company's name, a unique serial number and a digital signature - so you can check that the page you're viewing is legitimate.
HSBC 's Extended Validation digital certificate turns the address bar in your browser green. To read the details, double click on the locked padlock symbol in your browser status bar at the bottom of the page - or on the green address bar at the top.
If you suspect that someone has used your account, card or personal details fraudulently, please call us on
4441 1550 (within Qatar) +974 4441 1550 (outside Qatar). We will guide you to minimise the impact on you and your credit record.
For further information or technical issues on Internet Banking or Mobile banking, please call us on
+974 4441 1550
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